These
pages are designed to inform you about the rights that you have
as a looked after young person in South Tyneside.
All
Young People have rights but children and young people who are looked
after have some very specific rights about the way that they are
cared for and treated.
The
first section is about the UN Convention on the Rights Of the Child
which contains rights that applies to all young people and the second
part has information for Looked After Children.
Un
Convention On The Rights Of The Child
In
Care - Provision of Accommodation
Secure Accommodation
Complaints
Advocacy
Decision Making
Going Home
Independent Visitors
Living in Residential Care
Once you have left
Punishment
Reviews
Seeing your Files
Family
and Friends
Health Assessments (LAC medicals)
Questions
You Might Have
Useful Addresses
There are two sorts of being looked after by social services. There
is being in care and being provided with accommodation. When the
social services are looking after you, you need to know which you
are. You are in care only if a court has made a care order because
they thought you were at risk of harm. The children act and the
courts-a guide for children and young people will tell you more
about this.
Provision
of Accommodation
If
social services are providing you with accommodation your parents
will still have what the law calls parental responsibility for you.
This means your parents ,not social services, have the right to
decides what happens to you. In looking after you social services
are giving help to your parents. Your parents and social services
must decide together how you are looked after. Social services must
write down what they have agreed with your parents. They must give
a copy of this to you.
Social services must always ask you what you feel about the plans
they have made for you. When you are older and understand what it
all means social services have to let you take part in deciding
what plans are made for you. If you are 16 or over you should be
asked to sign a copy of what your parents and the local authority
have agreed and written down but you do not have to do so if you
do not want to.
In
care
If you are in care (that is if the court has made a care order about
you), social services share parental responsibility for you with
your parents. This means that your parents and social services must
decide together how you are looked after. But sometimes social services
may feel that to keep you safe they have to decide by themselves
and not ask your parents what they want. Ask your social worker
to tell you who decides what about you.
If
you are in care, social services must let you keep in contact with
your parents or carers. Your social worker will decide how and when
this is to be done. They must always talk about it with you and
your parents first.
Social services can stop you having contact with your parents if
they think they have to do this to keep you safe. They must tell
you in writing if they decide to do this they can only do this for
7 days. You have the right to go to court if you want to stop contact.
You can also go to court if you do not like the arrangements that
social services make to let you see and hear from your family and
friends. But it would be better if you try to sort it out with social
services first.
Children
under the age of 13 must never be locked up in secure units in children’s
homes, or in a youth treatment centre, unless special permission
is first given by the government. In all other cases, you must not
be locked up unless social services think that:
-You
have a history of running away, that you are likely to run away
again and that you are likely to be at risk of serious harm or
-If you are not locked up you are likely to hurt yourself or other
people.
IF
YOU ARE LIVING IN ANY OF THE PLACES LISTED BELOW-
-A
National Health Service or NHS trust hospital unit such as an adolescent
unit.
-A
state boarding school.
-A
private boarding school (of over 50 boarders).
-A
residential care home or mental nursing home.
YOU
MUST NOT BE LOCKED UP UNLESS THOSE LOOKING AFTER YOU THINK THAT:+
-You
have a history of running away, that you are likely to run away
again and that you are likely to be at risk of serious harm or
-If
you are not locked up you are likely to hurt yourself or other people.
You cannot be locked up any where for more than three days unless
a court makes an order saying those looking after you can do so.
At court you will have a solicitor to speak on your behalf.
Do You Want to Complain or Make a Comment?
If
you are unhappy about something and would like to talk about it,
or you would like to talk about something good, we are here to listen.
What
Can I Complain About?
- Being
unable to see members of your family
-
How you are cared for (i.e. by your carers or Social Worker)
- The
place where you live
- Not
being able to attend a meeting
- Decisions
being made about you when you are not involved
- Other
things you may be worried about
How
Do I Complain?
- You
could tell a member of your family or your carer
- You
could tell your Social Worker or someone you trust
- You
could talk to a member of staff where you live
- You
could talk to the Service Development
Team
- You
could fill in a Complaints Form and send it to the Complaints
Officer (you don’t need a stamp)
- You
can use the Young Peoples Complaints Hotline (freephone) on 0800
1804520
- Fill
in the Online Complaints form
What
Happens Next?
Your
problem may be sorted out by just talking to someone. But if not,
a person will be asked to look into your complaint, they will want
talk to you about your concerns and will then let you know what
happens.
What
If I Am Still Unhappy?
If
you feel that no one is listening to you, things have not changed
or you are still unhappy, then don’t be afraid to say so.
There is a Complaints Procedure you can follow – contact the
Complaints Officer and she will be able to give you advice –
don’t worry it will all be kept in strict confidence.
Ever
Heard Of Advocacy?
Ever felt like no-one is listening? Or that you want to speak out
but can’t find the right words? It doesn’t have to be
frustrating! Young People in South Tyneside are now using advocates
to help them find their voice! Anyone that wants to make a
complaint has the right to ask for an advocate and they will help
you to make your complaint.
What’s an Advocate?
An
advocate is usually someone who’s independent from social
services. That means someone who will support you and help you to
get your views heard. They will help you to take an active role
in the decisions that affect your life. Being independent means
that the advocate will put your needs first, not the needs of social
services.
What will my Advocate do?
An advocate can do many things, but the main one is to help you
to help yourself!
They do this by making sure the people that matter hear your ideas
and problems. They also ensure that your rights are being met by
these people.
An advocate will help you get your message across if you find it
hard to say what you mean in meetings or to your social worker.
If you find it really difficult, your advocate can even speak up
for you. Your advocate will only do or say what you ask them
to do.
Advocates can help sort out any problems you might have about the
services you receive and if things are really bad—can help
you to find a solicitor if your legal rights aren’t being
met.
There
are a few ways that you can get an advocate:
-
You can ask the complaints officer to get one for you (ask her to
do this when you tell her about your complaint)
-
You can ask your social worker to get an advocate for you (your
social worker can only get the advocate for you and can't have anything
to do with the process)
-You
can contact the Service Development Team and they will contact NYAS
for you
-You
can ask for one yourself by ringing NYAS
(National Youth Advocacy Service) who are South Tyneside's Advocacy
provider.
NYAS
have helped young people who are:
Wanting
contact with family members, Involved with Social Services, Leaving
Care, Wanting to live somewhere else or move placement, Not being
listened to, Experiencing bullying, making a formal complaint, In
need of advice, Having problems at school, Being treated unfairly.
You
can contact NYAS by ringing:
0800
616 101 or to find out more go to their website by clicking the
link below.

YOUR
WISHES AND FEELINGS
Social services must ask you how you feel about any plans they are
making for you. They must listen to what you say. They have to take
what you want into account when they are deciding what to do. As
you get older and understand better what it will all mean, social
services have to let you have more say in their plans for you if
this is what you want. They may not agree with your plans if they
think to do so would hurt you. If you don’t have any say in
the plans you don’t have to. Your social worker must explain
to you how their plans for you will work. He or she must tell you
what else could be done instead.
HELP
You
may find it easier to say what you want if someone whom you trust
and get on well with comes along to help you. Ask your Social worker
if you can bring someone along with you. You could take a member
of your family, teacher or friend. There are also people called
childrens advocate whos job it is to help young people. There is
a list of them under other people who can help you attached. If
you want to find out more get in touch with one of them.
OTHER
VIEWS
Social
services must listen to what your parents and other people close
to you think should happen. Social services must take into account
your religion, racial origin, culture and language. This is very
important if you are to live away from home.
PLANS
Social
services must make plans about the care of all children they are
looking after. They must try to do this before you moved from home.
But sometimes they may not be able to. Then they have to do it as
soon afterwards as they can. The plan is about how social services
think they can best look after you. This is not just at the beginning
but throughout the time you are living away from home. It will cover
things like seeing your family and friends and where you will be
living. It is very important for you to be able to say what you
want to happen. You should tell social services about anything that
matters a lot to you.
Usually
the best place for children to live is with their families. If for
a time children cannot live at home social services must do their
best to help sort out any problems families are having. They are
to do this so that, if possible, children can go back home again.
Provision of Accommodation
If
you provided with accommodation your parents have the right to take
you home at any time. Before social services start to look after
you they should have talked to you and your parents about when you
will go back home. You should have all talked about what would happen
before you go home. Usually your parents will tell the social worker
when they want to take you home. If you are 16 or over you can refuse
to go home.
If
you are under 16 and do not want to go home you should talk about
this with your social worker. If your parents do not agree to you
staying away, you may be able to ask the court to make an order
saying that you can stay away. Ask your social worker about this.
If
your parents try to take you home unexpectedly in a way that puts
you at risk of serious harm your social worker should ask the court
to make an emergency protection order so that your parents cannot
take you away.
Getting
ready to leave care or accommodation
Social
services must help you to get ready for the time when you are no
longer looked after by them. They have to do this whether you are
going home or going to live on your own. They should start to do
this well before you are due to leave care. They should help you
to feel good about yourself, to make friends and to get on well
with your family. They independent living support service will help
you to learn to look after yourself-to shop for food , to cook,
to wash and iron clothes, to sew and to manage your money.
If you
are being provided with accommodation social services, your parents
and you should all agree about contact before you leave home.
Independent
Visitors
Social
services may ask a person called an independent visitor to visit
you if they think this would be good for you. This might happen
if you don’t receive regular visitors or if your parents have
not been in touch with you much. Being an independent visitor is
not a paid job and they do not work for social services. An independent
visitor will try to be like a friend and to help you. If you wish
your visitor could come with you to reviews or other meetings. They
may also be able to talk to social services for you about anything
that is worrying you. They could also help you to make a complaint
if your unhappy about how you’re being looked after. You can
choose whether your visitor will be a man or woman or perhaps someone
of the same race or religious background as you. You can ask for
your visitor to stop visiting you or change visitors at any time.
| Living
in Residential Care |
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All
children’s homes should be visited once a month by someone
who is responsibly for running the home. But it cannot be someone
who works there. This is so that someone from outside goes to see
for themselves how things really are in the home. They then have
to write a report about what they find. Nobody should know they
are coming so that things cannot be recovered up. The staff of the
home should always let you talk in private with the visitors if
you want to.
Voluntary
and Private Childrens Homes
Someone
from social services must visit a child in a children’s home
within seven days if they have been told that that child may not
be being properly looked after or may not be being kept safe. If
you are unhappy about how you are treated in a children’s
home you should get in touch with social services.
During
the visit you must be seen alone. Social services must read all
the homes records about you. Social services can take you away from
the children’s home if they do not think that you are being
properly looked after. If they are not satisfied with how you are
being looked after but think that you should stay there for the
time being they must visit you again within four weeks. Some schools
which have 50 or less boarders are treated as childen’s homes.
Private
Boarding Schools
Social
services must try to make sure that children in all private boarding
schools with over 50 boarders are being properly looked after and
kept safe. Social services have to visit the school to see the children.
They must look at the school records and the building. The children
in these schools will not usually be being looked after by social
services. Social services should visit once a year unless there
are worry’s about the school. If they are they should visit
more often.
Department
of Health Checks
The department of health in England and the welsh office in wales
can check up on any children’s home, foster home or private
boarding school at any time. Someone from the department can see
the children. They can look at the way in which the home is being
run. They can also see how the children are being treated.
If
you have left care or accommodation after reaching the age of 16,
social services must help you until your 21 if they think that you
are in need and they can give you the help that you ask for. If
you stay in Full Time Education then they must support you upto
25yrs of age.
Money
Social
services do not have to give you money. They may do so where they
need to do this to keep you safe and if you cannot get money elsewhere.
Housing
Social
services do not have to give you somewhere to live. They will know
what the housing department can do to help young people leaving
care or accommodation. Social services should also get in touch
with housing associations for you. They may be able to give young
people somewhere to live.
Social
services must provide you with accommodation if you are 16 or 17
and homeless or at risk of being made homeless and if they believe
you are in serious danger. If you are between 16 and 21 social services
may place you in a children’s home which take young people
of 16 and over if this would keep you safe.
Education
& Employment
Social
services can help you to meet the costs of somewhere to live if
you are carrying on with your education or training. They can also
do this if you are looking for work. They can give you money to
buy books and other things you may need at college or work.
Groups for young people leaving care
Social
services should set up groups to give help and support to all young
people who have left care. The youth service, voluntary organisations
and young care leavers themselves may set up their own groups. You
should ask social services what groups there are. If there are not
any, you might like to form a group with other young people who
have left care or accommodation. Social services will be able to
give you some ideas about how to do this. In south Tyneside
there is a drop in project which meets on a thursday evening from
$pm until 6pm at Edhill Avenue.
Publicity
Social
services must let people know what help they give to young people.
They should also give you an easy to read guide for young people
before you leave care. If you move, tell social services your new
address if you want them to carry on helping you.
When
you are being looked after by social services there are rules about
how you can be punished. If you are looked after in a children’s
home the rules about punishment are written in the law. If you are
looked after by foster carers they have to agree not to use physical
punishment –that means things like hitting or slapping you.
Childrens
Home
Each
children’s home has to have a written list of the kinds of
punishment which can be used in the home. The list is written in
what is called a statement. It says what the home sets out to do
for children. Every home has to have a statement. You have a right
to see it. If you want to see it ask a member of staff to show it
to you. The statement has to say who can use which punishments and
when. It also has to say who in the home is allowed to say where
and how they can be used.
You and the staff should be honest with one another and show respect
for one another. The staff should always let you know what is expected
of you.
Some
kinds of punishment are not allowed in children’s homes. You
should not be punished in any of the ways listed below:
- Hit,
slapped, pinched, squeezed, shaken, dealt with roughly or have
things thrown at you. This also means not hitting you back when
you have hit first.
- Stopped
from having food or drink.
- stopped
from seeing your parents, family or friends, stopped getting or
sending letters or from getting or making telephone calls.
- Stopped
from getting in touch with your social worker, guardian ad litem
or solicitor.
- Made
to wear clothes that draw attention to yourself , things like
punishment badges or pyjamas during the day time.
- Stopped
from having your usual medicines or from going to the doctor or
dentist when you need to.
- Given
any other forms of medicines , such as drugs to keep you quiet,
or given medical or dental treatment when you do not need it.
- Deliberately
stopped from going to sleep.
- Made
to pay a fine (unless it is a court fine) but up to two thirds
of your pocket money could be kept from you.
Foster Care
Social services have to make sure that people are suitable to be
foster carers. People can only be foster carers if they first agree
with social services about how they will look after any children
who come to stay with them. They agree to help the children to keep
in touch with family and friends if this is right for the children.
They also promise that they will not punish any children in their
care in any of the following ways:
- Hitting,
slapping, pinching, squeezing, shaking, dealing with roughly or
throwing things at any children in their care. This also means
not hitting you back if you hit first.
- Stopping
children from having food or drink.
- Stopping
children from getting in touch with their parents, family or friends.
What
can you do
If
you are in a children’s home or foster care and are punished
in any ways that are not allowed, tell your social worker. If you
are not happy with what your social worker does about it you can
complain. You can also ask for help from a solicitor on the law
society panel. The laws society children’s panel is made up
of lawyers who are used to dealing with children’s cases.
You can find out more about the panel by asking about one of the
organisations. You can get legal aid on the green form. This means
a solicitor would take your case and you would probably not have
to pay him.
Social
services must hold meetings to talk about how their plans for looking
after you are working out. They have to think about whether these
plans need to be changed. These meetings are called reviews. The
first review must be held not later than four weeks after you first
began to be looked after by social services. The second review must
be three months after that. Then reviews will be every six months.
Social
services must ask you what you feel and think. The review gives
you a chance to say how you want to be looked after. You do not
have a right to go to your review meeting but social services will
usually ask you to come along. You can often stay there for all
of the meeting if that is what you want.
Try to work out before hand what you want to say. You could ask
someone to help you do this. You might want someone you like and
trust to come to the review with you – this might make it
easier for you to say what you want. Ask your social worker if you
can do this.
Usually
social services will ask your parents to come to the review meeting.
If your parents being there would make you feel too frightened or
upset to go, tell your social worker. The people in charge of the
review may say your parents cannot come to the meeting – or
they may let them come to only part of the meeting when you are
not there.
Your social worker may tell you it would be best for you not to
go to the review. If this happens try and talk about it to your
social worker. Ask the social worker why he or she has said this.
Ask what other ways there are for you to say what you want. You
might want to write it down or you could perhaps make a tape or
recording. If you are still unhappy with what your social worker
says you can make a complaint. In South Tyneside we use a
computer program called Viewpoint to help you feed your views into
the Review.
Other
people like your foster carers, teachers, doctor or school nurse
may also be asked to the meeting.
Why
do social services and others need to keep files?
Files
are kept so that information that you, your family and others
have given can be used to plan and provide effective services.
It is important that some record of what has happened in the past
is kept so that new workers know what has been going on and are
not constantly 'reinventing the wheel'.
For
young people who have been in care, the records will consist of
such things as regular case notes - a bit like a diary (perhaps
by residential workers) or more official notes from 6-monthly
reviews. However, there can also be a lot of other information
in there, such as letters between schools, social workers, therapists,
parents and so on.
These records may include sensitive information about you, e.g.
your ethnic origin, religious beliefs, health, sexual life, parents
and family. You have the right to know if any of these are recorded
and if so, why .
Nowadays, all records have to meet the requirements of the Data
Protection Act 1998. The principles of the Data Protection Act
are explained below.
The 8 principles of the Data Protection
Act 1998
1. Information is processed fairly and lawfully This means information
has been collected so that a service can be delivered to the person/s
involved; the person knows what their rights of access to records
is; they have agreed to the information being kept/shared.
2. Information is obtained only for specified and lawful purposes
This means collect information should only be collected to help
deliver a service.
3. Information is adequate, relevant and not excessive This means
organisations should only collect what they need to give you a
service.
4. Information is accurate and, where necessary, kept up to date
5. Information is kept for no longer than necessary
6. Information is processed in accordance with the rights of data
subjects under the Act. This means if information is kept or used
that all the rights of the person are protected i.e. that information
is accurate and that it is only shared with people who need to
know it.
7. Information is safeguarded against unauthorised or unlawful
processing and against accidental destruction or damage This means
information is stored safely to avoid it being lost or destroyed
or accessed by someone not entitled to access it.
8. Information is retained wholly within the European Economic
Area, unless there are adequate protections in the receiving territory.
This means information will not be sent anywhere that does not
have protection for people about how information is stored and
used.
Social work files
You
have the right to see everything written on your case file if
social services think you will understand what is written there
when you see it. They will not let you see what is written about
other people, unless they agree. Social services will not let
you see anything which they think will put you in serious danger.
You have the same rights if your file is held on the computer.
If you want to see your file then you should tell your social
worker. Ask him or her how to do this. If you need to know more
about this you should get in touch with one of the organisations
listed in the important numbers section of the site.
You can ask social services to put right anything on your file
that you think is wrong. If social services will not do this then
ask them to put what you are saying on the file as well.
Health
Files
If
you are 16, you have had the right from 1st November 1991 to see
what has been written about you in your health records. Health records
are those kept by doctors, dentist, nurses, opticians, child psychologists
and psychotherapists. If you are under 16 you may be allowed to
see your file if the health authority thinks that you will understand
what is written when you see it. At any age you have the right to
see any health information held on the computer so long as the health
authority is satisfied that you understand what it all means.
Education
Files
At
16 you have the right to see what has been written about you in
your education files since September the 1 1990.
Access
To File Requests (if you have left care)
You
can ask to see your file even if you have left care (as Social Services
must keep a copy of your file for 75 years).
Who can have access to my file?
Generally, If work has taken place with your whole family, all the
information will be available to the whole family. If work has only
been undertaken with you, information can only be seen by you unless
you agree to others seeing it. For care leavers, this sometimes
means that you may not be able to see parts of your file that have
information about work done with other family members unless you
have the permission of those family members.
Those working with you would not usually have had access to files
held by other agencies unless:
You gave your permission.
There were concerns about your safety or that of someone else connected
to you.
Information needed to be shared to prevent or detect a crime.
It was used for statistical purposes and in this case you would
not be identified.
How do I go about seeing my file?
Within the above limitations, you are able to see your records and
receive copies at any time by applying to the organisation who holds
your file. They should make the information available within a maximum
of 40 days from you making your application. Having received your
request, good practice usually means that a social worker will arrange
for you to look through your file. The worker should be there primarily
to explain any points and note any changes that you think should
be made to the records.
May any part of the file be withheld
from me?
It is possible that information from someone (e.g. a Doctor) which
is written in confidence would not be shared. In such circumstances,
the organisation would need to obtain the agreement of the person
providing the information. Sometimes, if they believe that it will
cause you serious harm to see certain information, the organisation
can refuse to show that part of the file. Most organisations have
to apply for this right to withhold information, but most social
care organisations would already have this power. It might apply
to care leavers with significant mental health problems, but it
is hard to see how it would apply in any other case. Even for those
with significant mental health problems, whether such information
would be harmful in the short term but beneficial in the long term,
or distressing but not necessarily harmful, would clearly in many
cases be a difficult judgement call.
Will I have a copy of anything written about me?
Nowadays, when a letter or report is written on your behalf, good
practice requires it should be discussed with you but every organisation
will have their own ways of doing this. Obviously, for most older
care leavers this will not have been the case. Therefore much of
the information in the file may be material or information you have
never seen before.
What happens to files when work comes
to and end?
The file will be closed but will be retained for a minimum period.
This will vary but for those working with children it would normally
be for some years after contact ended. Nowadays, the records of
looked after children have to be retained for 75 years from birth
or 15 years after a child under the of 18 dies. Throughout this
time, you continue to have the right to see the information kept
on you. Thereafter the file and contents will be destroyed.
What can I do if I am not satisfied?
If you do not see your file within 40 days of asking to do so or
have any other complaints about the information kept on you, you
have the right to raise this with the Information Commissioner for
Data Protection:
Information Commissioner
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire. SK9 5AF
Telephone:01625 545 700
e-mail: http://www.careleavers.org.uk/access/
mail@dataprotection.gov.uk
Website:/www.informationcommissioner.gov.uk/
Contact
Social services must keep children living away from home in touch
with their parents, families and friends. This could be through
overnight stays, visits, letters or telephone calls. The law calls
this contact. Social services may pay for you to go and see your
family and friends or for them to visit you if you would not be
able to see them otherwise.
If you are unhappy about seeing your parents, or any other person
tell your social worker and tell them why you feel this way. You
should never be made to see anyone you don’t want to see.
If you feel you are being made to do this you can go to court. You
can ask the court if you can make an order stopping contact or you
can ask your social worker if the social services will do this for
you.
CHILD
LINE – 08001111
CHILD
PROTECTION LINE - 0800 800 500
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