Rights...   Page Decoration Graphic
 

These pages are designed to inform you about the rights that you have as a looked after young person in South Tyneside. 

All Young People have rights but children and young people who are looked after have some very specific rights about the way that they are cared for and treated. 

The first section is about the UN Convention on the Rights Of the Child which contains rights that applies to all young people and the second part has information for Looked After Children.

Un Convention On The Rights Of The Child

In Care - Provision of Accommodation
Secure Accommodation
Complaints

Advocacy
Decision Making
Going Home
Independent Visitors
Living in Residential Care
Once you have left
Punishment
Reviews
Seeing your Files

Family and Friends
Health Assessments (LAC medicals)

Questions You Might Have
Useful Addresses

In Care

There are two sorts of being looked after by social services. There is being in care and being provided with accommodation. When the social services are looking after you, you need to know which you are. You are in care only if a court has made a care order because they thought you were at risk of harm. The children act and the courts-a guide for children and young people will tell you more about this.

Provision of Accommodation

If social services are providing you with accommodation your parents will still have what the law calls parental responsibility for you. This means your parents ,not social services, have the right to decides what happens to you. In looking after you social services are giving help to your parents. Your parents and social services must decide together how you are looked after. Social services must write down what they have agreed with your parents. They must give a copy of this to you.

Social services must always ask you what you feel about the plans they have made for you. When you are older and understand what it all means social services have to let you take part in deciding what plans are made for you. If you are 16 or over you should be asked to sign a copy of what your parents and the local authority have agreed and written down but you do not have to do so if you do not want to.

In care

If you are in care (that is if the court has made a care order about you), social services share parental responsibility for you with your parents. This means that your parents and social services must decide together how you are looked after. But sometimes social services may feel that to keep you safe they have to decide by themselves and not ask your parents what they want. Ask your social worker to tell you who decides what about you.

If you are in care, social services must let you keep in contact with your parents or carers. Your social worker will decide how and when this is to be done. They must always talk about it with you and your parents first.

Social services can stop you having contact with your parents if they think they have to do this to keep you safe. They must tell you in writing if they decide to do this they can only do this for 7 days. You have the right to go to court if you want to stop contact. You can also go to court if you do not like the arrangements that social services make to let you see and hear from your family and friends. But it would be better if you try to sort it out with social services first.


Secure Accommodation

Children under the age of 13 must never be locked up in secure units in children’s homes, or in a youth treatment centre, unless special permission is first given by the government. In all other cases, you must not be locked up unless social services think that:

-You have a history of running away, that you are likely to run away again and that you are likely to be at risk of serious harm or

-If you are not locked up you are likely to hurt yourself or other people.

IF YOU ARE LIVING IN ANY OF THE PLACES LISTED BELOW-

-A National Health Service or NHS trust hospital unit such as an adolescent unit.

-A state boarding school.

-A private boarding school (of over 50 boarders).

-A residential care home or mental nursing home.

YOU MUST NOT BE LOCKED UP UNLESS THOSE LOOKING AFTER YOU THINK THAT:+

-You have a history of running away, that you are likely to run away again and that you are likely to be at risk of serious harm or

-If you are not locked up you are likely to hurt yourself or other people.


You cannot be locked up any where for more than three days unless a court makes an order saying those looking after you can do so. At court you will have a solicitor to speak on your behalf.

Complaints

Do You Want to Complain or Make a Comment?

If you are unhappy about something and would like to talk about it, or you would like to talk about something good, we are here to listen.

What Can I Complain About?

  • Being unable to see members of your family
  • How you are cared for (i.e. by your carers or Social Worker)
  • The place where you live
  • Not being able to attend a meeting
  • Decisions being made about you when you are not involved
  • Other things you may be worried about

How Do I Complain?

  • You could tell a member of your family or your carer
  • You could tell your Social Worker or someone you trust
  • You could talk to a member of staff where you live
  • You could talk to the Service Development Team
  • You could fill in a Complaints Form and send it to the Complaints Officer (you don’t need a stamp)
  • You can use the Young Peoples Complaints Hotline (freephone) on 0800 1804520
  • Fill in the Online Complaints form

What Happens Next?

Your problem may be sorted out by just talking to someone. But if not, a person will be asked to look into your complaint, they will want talk to you about your concerns and will then let you know what happens.

What If I Am Still Unhappy?

If you feel that no one is listening to you, things have not changed or you are still unhappy, then don’t be afraid to say so. There is a Complaints Procedure you can follow – contact the Complaints Officer and she will be able to give you advice – don’t worry it will all be kept in strict confidence.

Advocacy

Ever Heard Of Advocacy?


Ever felt like no-one is listening? Or that you want to speak out but can’t find the right words? It doesn’t have to be frustrating! Young People in South Tyneside are now using advocates to help them find their voice!  Anyone that wants to make a complaint has the right to ask for an advocate and they will help you to make your complaint. 

What’s an Advocate?

An advocate is usually someone who’s independent from social services. That means someone who will support you and help you to get your views heard. They will help you to take an active role in the decisions that affect your life. Being independent means that the advocate will put your needs first, not the needs of social services.

What will my Advocate do?


An advocate can do many things, but the main one is to help you to help yourself!
They do this by making sure the people that matter hear your ideas and problems. They also ensure that your rights are being met by these people.

An advocate will help you get your message across if you find it hard to say what you mean in meetings or to your social worker. If you find it really difficult, your advocate can even speak up for you.  Your advocate will only do or say what you ask them to do.

Advocates can help sort out any problems you might have about the services you receive and if things are really bad—can help you to find a solicitor if your legal rights aren’t being met.

There are a few ways that you can get an advocate:

- You can ask the complaints officer to get one for you (ask her to do this when you tell her about your complaint)

- You can ask your social worker to get an advocate for you (your social worker can only get the advocate for you and can't have anything to do with the process)
-You can contact the Service Development Team and they will contact NYAS for you

-You can ask for one yourself by ringing NYAS
(National Youth Advocacy Service) who are South Tyneside's Advocacy provider.


NYAS have helped young people who are:


Wanting contact with family members, Involved with Social Services, Leaving Care, Wanting to live somewhere else or move placement, Not being listened to, Experiencing bullying, making a formal complaint, In need of advice, Having problems at school, Being treated unfairly.

You can contact NYAS by ringing:

0800 616 101 or to find out more go to their website by clicking the link below.

Click this link to go to the NYAS website

Decision Making

YOUR WISHES AND FEELINGS

Social services must ask you how you feel about any plans they are making for you. They must listen to what you say. They have to take what you want into account when they are deciding what to do. As you get older and understand better what it will all mean, social services have to let you have more say in their plans for you if this is what you want. They may not agree with your plans if they think to do so would hurt you. If you don’t have any say in the plans you don’t have to. Your social worker must explain to you how their plans for you will work. He or she must tell you what else could be done instead.

HELP

You may find it easier to say what you want if someone whom you trust and get on well with comes along to help you. Ask your Social worker if you can bring someone along with you. You could take a member of your family, teacher or friend. There are also people called childrens advocate whos job it is to help young people. There is a list of them under other people who can help you attached. If you want to find out more get in touch with one of them.

OTHER VIEWS

Social services must listen to what your parents and other people close to you think should happen. Social services must take into account your religion, racial origin, culture and language. This is very important if you are to live away from home.

PLANS

Social services must make plans about the care of all children they are looking after. They must try to do this before you moved from home. But sometimes they may not be able to. Then they have to do it as soon afterwards as they can. The plan is about how social services think they can best look after you. This is not just at the beginning but throughout the time you are living away from home. It will cover things like seeing your family and friends and where you will be living. It is very important for you to be able to say what you want to happen. You should tell social services about anything that matters a lot to you.

Going Home

Usually the best place for children to live is with their families. If for a time children cannot live at home social services must do their best to help sort out any problems families are having. They are to do this so that, if possible, children can go back home again.

Provision of Accommodation

If you provided with accommodation your parents have the right to take you home at any time. Before social services start to look after you they should have talked to you and your parents about when you will go back home. You should have all talked about what would happen before you go home. Usually your parents will tell the social worker when they want to take you home. If you are 16 or over you can refuse to go home.

If you are under 16 and do not want to go home you should talk about this with your social worker. If your parents do not agree to you staying away, you may be able to ask the court to make an order saying that you can stay away. Ask your social worker about this.

If your parents try to take you home unexpectedly in a way that puts you at risk of serious harm your social worker should ask the court to make an emergency protection order so that your parents cannot take you away.

Getting ready to leave care or accommodation

Social services must help you to get ready for the time when you are no longer looked after by them. They have to do this whether you are going home or going to live on your own. They should start to do this well before you are due to leave care. They should help you to feel good about yourself, to make friends and to get on well with your family. They independent living support service will help you to learn to look after yourself-to shop for food , to cook, to wash and iron clothes, to sew and to manage your money.

Independent Visitors

If you are being provided with accommodation social services, your parents and you should all agree about contact before you leave home.

Independent Visitors

Social services may ask a person called an independent visitor to visit you if they think this would be good for you. This might happen if you don’t receive regular visitors or if your parents have not been in touch with you much. Being an independent visitor is not a paid job and they do not work for social services. An independent visitor will try to be like a friend and to help you. If you wish your visitor could come with you to reviews or other meetings. They may also be able to talk to social services for you about anything that is worrying you. They could also help you to make a complaint if your unhappy about how you’re being looked after. You can choose whether your visitor will be a man or woman or perhaps someone of the same race or religious background as you. You can ask for your visitor to stop visiting you or change visitors at any time.


Living in Residential Care

All children’s homes should be visited once a month by someone who is responsibly for running the home. But it cannot be someone who works there. This is so that someone from outside goes to see for themselves how things really are in the home. They then have to write a report about what they find. Nobody should know they are coming so that things cannot be recovered up. The staff of the home should always let you talk in private with the visitors if you want to.

Voluntary and Private Childrens Homes

Someone from social services must visit a child in a children’s home within seven days if they have been told that that child may not be being properly looked after or may not be being kept safe. If you are unhappy about how you are treated in a children’s home you should get in touch with social services.

During the visit you must be seen alone. Social services must read all the homes records about you. Social services can take you away from the children’s home if they do not think that you are being properly looked after. If they are not satisfied with how you are being looked after but think that you should stay there for the time being they must visit you again within four weeks. Some schools which have 50 or less boarders are treated as childen’s homes.

Private Boarding Schools

Social services must try to make sure that children in all private boarding schools with over 50 boarders are being properly looked after and kept safe. Social services have to visit the school to see the children. They must look at the school records and the building. The children in these schools will not usually be being looked after by social services. Social services should visit once a year unless there are worry’s about the school. If they are they should visit more often.

Department of Health Checks

The department of health in England and the welsh office in wales can check up on any children’s home, foster home or private boarding school at any time. Someone from the department can see the children. They can look at the way in which the home is being run. They can also see how the children are being treated.


Once you have left Care

If you have left care or accommodation after reaching the age of 16, social services must help you until your 21 if they think that you are in need and they can give you the help that you ask for. If you stay in Full Time Education then they must support you upto 25yrs of age.

Money

Social services do not have to give you money. They may do so where they need to do this to keep you safe and if you cannot get money elsewhere.

Housing

Social services do not have to give you somewhere to live. They will know what the housing department can do to help young people leaving care or accommodation. Social services should also get in touch with housing associations for you. They may be able to give young people somewhere to live.

Social services must provide you with accommodation if you are 16 or 17 and homeless or at risk of being made homeless and if they believe you are in serious danger. If you are between 16 and 21 social services may place you in a children’s home which take young people of 16 and over if this would keep you safe.

Education & Employment

Social services can help you to meet the costs of somewhere to live if you are carrying on with your education or training. They can also do this if you are looking for work. They can give you money to buy books and other things you may need at college or work.

Groups for young people leaving care

Social services should set up groups to give help and support to all young people who have left care. The youth service, voluntary organisations and young care leavers themselves may set up their own groups. You should ask social services what groups there are. If there are not any, you might like to form a group with other young people who have left care or accommodation. Social services will be able to give you some ideas about how to do this.  In south Tyneside there is a drop in project which meets on a thursday evening from $pm until 6pm at Edhill Avenue.

Publicity

Social services must let people know what help they give to young people. They should also give you an easy to read guide for young people before you leave care. If you move, tell social services your new address if you want them to carry on helping you.


Punishment

When you are being looked after by social services there are rules about how you can be punished. If you are looked after in a children’s home the rules about punishment are written in the law. If you are looked after by foster carers they have to agree not to use physical punishment –that means things like hitting or slapping you.

Childrens Home

Each children’s home has to have a written list of the kinds of punishment which can be used in the home. The list is written in what is called a statement. It says what the home sets out to do for children. Every home has to have a statement. You have a right to see it. If you want to see it ask a member of staff to show it to you. The statement has to say who can use which punishments and when. It also has to say who in the home is allowed to say where and how they can be used.

You and the staff should be honest with one another and show respect for one another. The staff should always let you know what is expected of you.

Some kinds of punishment are not allowed in children’s homes. You should not be punished in any of the ways listed below:

  • Hit, slapped, pinched, squeezed, shaken, dealt with roughly or have things thrown at you. This also means not hitting you back when you have hit first.
  • Stopped from having food or drink.
  • stopped from seeing your parents, family or friends, stopped getting or sending letters or from getting or making telephone calls.
  • Stopped from getting in touch with your social worker, guardian ad litem or solicitor.
  • Made to wear clothes that draw attention to yourself , things like punishment badges or pyjamas during the day time.
  • Stopped from having your usual medicines or from going to the doctor or dentist when you need to.
  • Given any other forms of medicines , such as drugs to keep you quiet, or given medical or dental treatment when you do not need it.
  • Deliberately stopped from going to sleep.
  • Made to pay a fine (unless it is a court fine) but up to two thirds of your pocket money could be kept from you.

Foster Care

Social services have to make sure that people are suitable to be foster carers. People can only be foster carers if they first agree with social services about how they will look after any children who come to stay with them. They agree to help the children to keep in touch with family and friends if this is right for the children. They also promise that they will not punish any children in their care in any of the following ways:

  • Hitting, slapping, pinching, squeezing, shaking, dealing with roughly or throwing things at any children in their care. This also means not hitting you back if you hit first.
  • Stopping children from having food or drink.
  • Stopping children from getting in touch with their parents, family or friends.

What can you do

If you are in a children’s home or foster care and are punished in any ways that are not allowed, tell your social worker. If you are not happy with what your social worker does about it you can complain. You can also ask for help from a solicitor on the law society panel. The laws society children’s panel is made up of lawyers who are used to dealing with children’s cases. You can find out more about the panel by asking about one of the organisations. You can get legal aid on the green form. This means a solicitor would take your case and you would probably not have to pay him.


Reviews

Social services must hold meetings to talk about how their plans for looking after you are working out. They have to think about whether these plans need to be changed. These meetings are called reviews. The first review must be held not later than four weeks after you first began to be looked after by social services. The second review must be three months after that. Then reviews will be every six months.

Social services must ask you what you feel and think. The review gives you a chance to say how you want to be looked after. You do not have a right to go to your review meeting but social services will usually ask you to come along. You can often stay there for all of the meeting if that is what you want.

Try to work out before hand what you want to say. You could ask someone to help you do this. You might want someone you like and trust to come to the review with you – this might make it easier for you to say what you want. Ask your social worker if you can do this.

Usually social services will ask your parents to come to the review meeting. If your parents being there would make you feel too frightened or upset to go, tell your social worker. The people in charge of the review may say your parents cannot come to the meeting – or they may let them come to only part of the meeting when you are not there.

Your social worker may tell you it would be best for you not to go to the review. If this happens try and talk about it to your social worker. Ask the social worker why he or she has said this. Ask what other ways there are for you to say what you want. You might want to write it down or you could perhaps make a tape or recording. If you are still unhappy with what your social worker says you can make a complaint.  In South Tyneside we use a computer program called Viewpoint to help you feed your views into the Review. 

Other people like your foster carers, teachers, doctor or school nurse may also be asked to the meeting.


Seeing your files

Why do social services and others need to keep files?

Files are kept so that information that you, your family and others have given can be used to plan and provide effective services. It is important that some record of what has happened in the past is kept so that new workers know what has been going on and are not constantly 'reinventing the wheel'.

For young people who have been in care, the records will consist of such things as regular case notes - a bit like a diary (perhaps by residential workers) or more official notes from 6-monthly reviews. However, there can also be a lot of other information in there, such as letters between schools, social workers, therapists, parents and so on.


These records may include sensitive information about you, e.g. your ethnic origin, religious beliefs, health, sexual life, parents and family. You have the right to know if any of these are recorded and if so, why .


Nowadays, all records have to meet the requirements of the Data Protection Act 1998. The principles of the Data Protection Act are explained below.


The 8 principles of the Data Protection Act 1998


1. Information is processed fairly and lawfully This means information has been collected so that a service can be delivered to the person/s involved; the person knows what their rights of access to records is; they have agreed to the information being kept/shared.


2. Information is obtained only for specified and lawful purposes This means collect information should only be collected to help deliver a service.


3. Information is adequate, relevant and not excessive This means organisations should only collect what they need to give you a service.


4. Information is accurate and, where necessary, kept up to date


5. Information is kept for no longer than necessary


6. Information is processed in accordance with the rights of data subjects under the Act. This means if information is kept or used that all the rights of the person are protected i.e. that information is accurate and that it is only shared with people who need to know it.


7. Information is safeguarded against unauthorised or unlawful processing and against accidental destruction or damage This means information is stored safely to avoid it being lost or destroyed or accessed by someone not entitled to access it.


8. Information is retained wholly within the European Economic Area, unless there are adequate protections in the receiving territory. This means information will not be sent anywhere that does not have protection for people about how information is stored and used.


Social work files

You have the right to see everything written on your case file if social services think you will understand what is written there when you see it. They will not let you see what is written about other people, unless they agree. Social services will not let you see anything which they think will put you in serious danger. You have the same rights if your file is held on the computer. If you want to see your file then you should tell your social worker. Ask him or her how to do this. If you need to know more about this you should get in touch with one of the organisations listed in the important numbers section of the site.
You can ask social services to put right anything on your file that you think is wrong. If social services will not do this then ask them to put what you are saying on the file as well.

Health Files

If you are 16, you have had the right from 1st November 1991 to see what has been written about you in your health records. Health records are those kept by doctors, dentist, nurses, opticians, child psychologists and psychotherapists. If you are under 16 you may be allowed to see your file if the health authority thinks that you will understand what is written when you see it. At any age you have the right to see any health information held on the computer so long as the health authority is satisfied that you understand what it all means.

Education Files

At 16 you have the right to see what has been written about you in your education files since September the 1 1990.

Access To File Requests (if you have left care)

You can ask to see your file even if you have left care (as Social Services must keep a copy of your file for 75 years).

Who can have access to my file?


Generally, If work has taken place with your whole family, all the information will be available to the whole family. If work has only been undertaken with you, information can only be seen by you unless you agree to others seeing it. For care leavers, this sometimes means that you may not be able to see parts of your file that have information about work done with other family members unless you have the permission of those family members.


Those working with you would not usually have had access to files held by other agencies unless:


You gave your permission.


There were concerns about your safety or that of someone else connected to you.


Information needed to be shared to prevent or detect a crime.


It was used for statistical purposes and in this case you would not be identified.


How do I go about seeing my file?


Within the above limitations, you are able to see your records and receive copies at any time by applying to the organisation who holds your file. They should make the information available within a maximum of 40 days from you making your application. Having received your request, good practice usually means that a social worker will arrange for you to look through your file. The worker should be there primarily to explain any points and note any changes that you think should be made to the records.


May any part of the file be withheld from me?


It is possible that information from someone (e.g. a Doctor) which is written in confidence would not be shared. In such circumstances, the organisation would need to obtain the agreement of the person providing the information. Sometimes, if they believe that it will cause you serious harm to see certain information, the organisation can refuse to show that part of the file. Most organisations have to apply for this right to withhold information, but most social care organisations would already have this power. It might apply to care leavers with significant mental health problems, but it is hard to see how it would apply in any other case. Even for those with significant mental health problems, whether such information would be harmful in the short term but beneficial in the long term, or distressing but not necessarily harmful, would clearly in many cases be a difficult judgement call.


Will I have a copy of anything written about me?


Nowadays, when a letter or report is written on your behalf, good practice requires it should be discussed with you but every organisation will have their own ways of doing this. Obviously, for most older care leavers this will not have been the case. Therefore much of the information in the file may be material or information you have never seen before.
  
What happens to files when work comes to and end?


The file will be closed but will be retained for a minimum period. This will vary but for those working with children it would normally be for some years after contact ended. Nowadays, the records of looked after children have to be retained for 75 years from birth or 15 years after a child under the of 18 dies. Throughout this time, you continue to have the right to see the information kept on you. Thereafter the file and contents will be destroyed.


What can I do if I am not satisfied?


If you do not see your file within 40 days of asking to do so or have any other complaints about the information kept on you, you have the right to raise this with the Information Commissioner for Data Protection:
Information Commissioner
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire. SK9 5AF
Telephone:01625 545 700

e-mail: http://www.careleavers.org.uk/access/

mail@dataprotection.gov.uk
Website:/www.informationcommissioner.gov.uk/


FAMILY & FRIENDS

Contact

Social services must keep children living away from home in touch with their parents, families and friends. This could be through overnight stays, visits, letters or telephone calls. The law calls this contact. Social services may pay for you to go and see your family and friends or for them to visit you if you would not be able to see them otherwise.

If you are unhappy about seeing your parents, or any other person tell your social worker and tell them why you feel this way. You should never be made to see anyone you don’t want to see. If you feel you are being made to do this you can go to court. You can ask the court if you can make an order stopping contact or you can ask your social worker if the social services will do this for you.


Useful Numbers

CHILD LINE – 08001111

CHILD PROTECTION LINE - 0800 800 500


 
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